WhatsApp · stage updates · tracking link

Your buyer hears about every stage — on WhatsApp.

When an order moves in ShapedOps, the message to your buyer is already written. It goes out automatically through a connected WhatsApp Business provider, or as a one-tap click-to-chat message — either way, nobody has to remember to send it.

Book a discovery call See the messages
01What gets sent

Three messages that replace a dozen phone calls.

These are the default templates. You can reword them; the placeholders fill in from the order.

WhenTemplateWhat your buyer reads
The order is receivedOrder confirmation"Hi Mehul, thank you for your order! We've received it and will be in touch shortly with next steps."
The order moves a stageStage update"Hi Mehul, quick update — your order/project status has moved to: In Production. Let us know if you have any questions!"
An invoice is overduePayment reminder · 30 / 60 / 90 days"Hi Mehul, this is a friendly reminder that your invoice of Rs. 4,08,280 was due on 30 Sep 2026. Please let us know if you have any questions. Thank you!"
02Two ways to send

Automatic, or one tap. Your choice.

Start with click-to-chat on day one, and switch to automatic sending whenever you connect a WhatsApp Business provider.

Automatic

Sent the moment an order moves

With a WhatsApp Business provider connected during setup, messages go out from your business number as soon as the stage changes — including overdue reminders.

Click-to-chat

Written for you, sent with one tap

No provider account needed. ShapedOps prepares the message; you open it in WhatsApp and press send. Overdue reminders appear as to-dos so none are missed.

Tracking link

The answer to "where is my order?"

Each order's link shows its stage, documents and invoice in any browser. No app, no login. See the client portal

03Why it matters

Most buyers don't call because something is wrong. They call because nobody told them anything. A message at every stage answers the question before it's asked.

Before

  • Status lives in a group chatsomeone forwards it
  • Buyer calls salessales calls the floor
  • Reminders depend on memoryor don't happen

With ShapedOps

  • Stage changes on the boardthe buyer is told
  • Buyer opens their linkstage, documents, invoice
  • Reminders at 30, 60, 90 daysone per milestone
04Questions

Questions about WhatsApp updates.

Something else? Message us on WhatsApp at +91 90998 67128.

Do we need the WhatsApp Business API?
No. Every account can use click-to-chat: the message is written for you and sent with one tap from WhatsApp. If you want messages to go out automatically, we connect a WhatsApp Business provider during setup.
Which WhatsApp providers can you connect?
Visity is supported out of the box, and most other REST-based WhatsApp Business providers can be connected through configuration during implementation.
Can we change what the messages say?
Yes. Each message comes from a template you can edit. Placeholders such as the client's name, the stage and the invoice amount fill in from the order.
Will the messages come from our number?
With a provider connected, messages go out from your WhatsApp Business number. With click-to-chat, they're sent from whichever WhatsApp you tap send in.
Does our buyer need to install anything?
No. Updates arrive in their normal WhatsApp, and their tracking link opens in any browser without a login.

Early access

Tell us how your orders run today.

A discovery call, then a written proposal and fixed quote within 2–3 business days. Priced as an implementation, not per seat.

Book a discovery call Get a quote WhatsApp +91 90998 67128